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Dudelange Licensing Problems Hauptwerk 5


Hi all,

I have severe problems with the Voxus Dudelange set. When I start the installation routine in HW, the (massive) data is extracted and loaded. When it comes to installing, however, the routine aborts telling me
"The organ definition file named "Voxus Organs - Dudelange Professional Untuned.Organ_Hauptwerk_hbx couldn't be loaded to query its version, while attempting to install the component packages ...Dudelange_Front.CompPkg.Hauptwerk.rar. If it's a licensed file then perhaps a license hasn't been installed for it. (Message code 1223)".

I've been traing for days now, having changed several parameters, but still it doesn't work.
My checklist:
> the most recent Hauptwerk licensing package is installed (other sets are running alright)
> the license is activated on the iLok key
> I've even copied the installation files onto the HDD (as Voxus recommends)

After checking with somebody who is successfully running the Dudelange set we found on difference: the license file in my iLok reads "surround edition" (which doesn't exist yet) whereas in the working set it is "stereo edition" . (which I have, too).

When I first intalled the key I realized the discrepancy and asked Voxus if this was a problem. Voxus told me (in a very shortspoken way) that this was Milan's fault and - anyway - it didn't make any difference. Later I have found out that it apparently does...
Unfortunately, Voxus hasn't answered any e-mails ever since. Now I am stuck with a "bargain" sampleset (750 EUR / USD) that can't be installed.

Any ideas how to proceed or who to contact?
Thank you very much,
Best
Stephan
by Steph75
Jan 25, 2020 04:40 AM

Replies (8)

RE: Dudelange Licensing Problems Hauptwerk 5

Problem seems to be solved; Marien Stouten told me that Milan probably issued the wrong iLok key....
Now I am waiting for the correct key...
by Steph75
Jan 25, 2020 10:05 AM

RE: Dudelange Licensing Problems Hauptwerk 5

Still waiting....
by Steph75
Jan 27, 2020 11:35 AM

RE: Dudelange Licensing Problems Hauptwerk 5

Steph75 wrote:

Still waiting....

Hello,

I read you downloaded and extracted the files. I did the same and ran into problems also. It apeared that r03 was corrupted. I got the tip to download each file separately, one by one, and while downloading do noting else on the PC. To make sure of not having other timing issues I copied the files to the disk where the sample-sets are installed. This way, also after three evenings of struggling I got it working.

by FredM
Jan 28, 2020 04:03 AM

RE: Dudelange Licensing Problems Hauptwerk 5

Thank you for your post and advice,
yes, I tried that, too, but it really seems as if MDA has provided the wrong iLok keys.
I downloaded the files in several networks, at home, at work, at friends's, each file separately and I have been installing the files over and over again (from the external HDD, from different internal HDDs... ) to no avail.
A conparison with another installation brought to light that I was given the key for the a different version...
Now I hope the new key will work so that I can finally plunge into the rich colours of the Dudelange organ...
Best,
Stephan
by Steph75
Jan 28, 2020 06:03 AM

RE: Dudelange Licensing Problems Hauptwerk 5

Steph75 wrote:

Thank you for your post and advice,
yes, I tried that, too, but it really seems as if MDA has provided the wrong iLok keys.
I downloaded the files in several networks, at home, at work, at friends's, each file separately and I have been installing the files over and over again (from the external HDD, from different internal HDDs... ) to no avail.
A conparison with another installation brought to light that I was given the key for the a different version...
Now I hope the new key will work so that I can finally plunge into the rich colours of the Dudelange organ...
Best,
Stephan

Hi Stephan,

Hopefully MDA will help you soon. I must say that the licensing issue went very smoothly. And it seems the process was automatic. So maybe the config file you had to send to receive the proper license ID back was corrupt.

Regards, Fred

by FredM
Jan 28, 2020 10:36 AM

RE: Dudelange Licensing Problems Hauptwerk 5

Hi,
it's the iLok key for Hauptwerk 5, so I didn't have to send or recieve any activation files. But I really hope it'll get fixed soon.
I've been wating for a couple of days now and I am getting a bit less relaxed with evey day passing....
by Steph75
Jan 28, 2020 10:49 AM

RE: Dudelange Licensing Problems Hauptwerk 5

Steph75 wrote:

Hi,
it's the iLok key for Hauptwerk 5, so I didn't have to send or recieve any activation files. But I really hope it'll get fixed soon.
I've been wating for a couple of days now and I am getting a bit less relaxed with evey day passing....

Did you perform this procedure:

http://forum.hauptwerk.com/viewtopic.php?p=134020#p134020

I had to re-download Dudelange from the Voxus website and redeem the license from the hasp dongle and send it to MDA, on the fly I got back the license code that I copied into ther iLOK service manager and activate it. After that with the iLok into the HW PC installation went straightforward.

Regards, Fred

by FredM
Jan 28, 2020 11:28 AM

RE: Dudelange Licensing Problems Hauptwerk 5

Returned the set after waiting for 2 weeks for the correct key.
Not sure if I will visit Voxus again.
Best regards
by Steph75
Feb 3, 2020 08:57 AM

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